Customer Help

Create an account

You can create an account to track orders and checkout quicker next time.
To create an account, click on the register icon at the top right:

Register Icon

What register icon looks like.

Secure payments

  • Payment is done through Paypal.
  • You don’t need a Paypal account to checkout.
  • This is a secure payment gateway and we never receive your credit card information.

Returns and exchanges

Return any damaged or faulty product for a refund or exchange as soon as possible.

Shipping Information

If you are local you can pickup your order from our office. Just contact us first to ensure your order is ready for you.

Currently we ship to New Zealand and Australia. If you live in another country and would like to order product, please send us a message using our contact form.

We ship within 24 hours of receiving your order. Delivery time in New Zealand is 2-5 working days and 7 working days for Australia.


You can remove your email from our mailing list by unsubscribing directly from the email you have received.

Send us a message

If you are having difficulties checking out or have any questions, fill out the form below:


Orania Office